FAQ

 

What types of products does Luna Glow® offer?

Luna Glow® specializes in enchanting home decor items, particularly our signature magical moon lamp. Our products are designed to create a warm and calming atmosphere, enhancing the aesthetic of any space while providing a unique celestial touch.

How can I create a calming atmosphere in my home using your products?

Our products, such as the moon lamp, are designed to emit soothing light that can help reduce stress and promote relaxation. Placing these items in areas where you unwind, such as bedrooms or living rooms, can significantly enhance the ambiance and contribute to a serene environment.

Are your products suitable as gifts?

Yes, our home decor items make for perfect gifts due to their unique designs and calming effects. They are ideal for various occasions, including birthdays, housewarmings, and holidays, appealing to individuals who appreciate both aesthetics and functionality in their living spaces.

What is the return policy for your products?

We have a 30-day return policy, allowing customers to return items in their original condition within 30 days of receipt. To initiate a return, customers must contact us and provide proof of purchase. Please note that certain items may be non-returnable, such as personalized products or sale items.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

What should I do if my item arrives damaged?

If your item is defective or damaged upon arrival, please contact us immediately. We will evaluate the issue and work to resolve it promptly, ensuring customer satisfaction with our products.

Can I exchange an item for a different one?

While we do not offer direct exchanges, the most efficient way to obtain a different item is to return the original product and make a separate purchase for the new item once the return is accepted.

Do you ship internationally?

Yes, we offer international shipping options. Please check our shipping policy for more details on shipping rates and delivery times to your location.

How can I contact Luna Glow® for further inquiries?

You can reach us via email at contact@lunarglowlights.com. We are committed to addressing any questions or concerns you may have regarding our products or services.